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Mr Mucker
Gallente Hooride Raiders
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Posted - 2008.11.03 15:25:00 -
[1]
Edited by: Mr Mucker on 03/11/2008 15:26:34 I would like some support from fellow players with regards to a disconnection I had yesterday. Firstly let me say that I was livid when it happened and I will also feel very let down if they do not re-imburse me for my loss to the point of that I may quit.
I am a fairly new player to eve as I have only been playing for about 2 months. Bear this in mind when you read this post. Here is what happened:
I decided to move my mining operation in 0.0 space. I found a nice spot where there was never any players so I decided to bite the bullet and go for it. I boarded my retriever with 2 ice harvesters and 2 warp core stabs equipped in case I got attacked by any pirates. I wasnÆt going to take anything in my cargo because it was too much to risk but then I decided I couldnÆt be bothered doing the journey twice. I filled the whole cargo space with minerals, 4 mining drones, 4 med scout drones, 2 strip miners and minerals. I then spent a whole hour flying through about 10 0.0 systems and dodging pirates along the way. I got targeted a couple of times and almost warp scrammed but my stabs allowed me to escape. At some times I had to dock and wait until pirates had gone. I eventually got to my destination. As I made my final jump I selected the station in the overview and selected dock. My ship warped away and I arrived at the station. Just before my ship was to dock someone started targeting me. Of course I was slightly amused and calm that I was safe because I was just about to dock. Then I get disconnected! Of course I am panicking by now and start trying to log back in as fast as I can hoping that my ship has survived long enough for me to spam the dock button but I was too late. I had been cloned and lost almost all my savings. I was furious to say the least at how unlucky I was. I was even more angry when I asked in the local channel as to whether anyone else had been disconnected. At least 10 people replied saying that they were disconnected also. I lost about 30 mils worth of goods.
Now I know that some of you more experienced players are probably laughing by now thinking ôIs that all??ö. Yes I know 30 mil isnÆt much to you guys but to me to make this much money back will take about 3 weeks. Now I can accept it if it was my fault. I mean I took the risks of flying through low sec but I did everything right. I spent an hour dodging from belts to belts and sitting in stations waiting for pirates to go. And to get all the way there and be 2 SECONDS away from safety.... Anyway I am getting sick of these disconnections lately. The reason I have come on here is because I I would like to know peoples thoughts on this and I have raised a petition about it yesterday but had no response yet. I have also read the re-imbursement policy and there is a good chance I might not get my cargo back based on it. If I have been disconnected through no fault of my own I donÆt care about their pathetic rules they should re-imburse me! The way I see it, if I donÆt get re-imbursed then what is the point?? I mean yes we play this game for fun but you also like to progress in the game. It will take me 3 weeks to recover from this and why should I pay for it??
Anyway there is my moan and my case ;-) Now I know a load of you are going to have questions so IÆll clear up a lot of things here first.
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Mr Mucker
Gallente Hooride Raiders
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Posted - 2008.11.03 15:27:00 -
[2]
WhoÆs fault was is it?? Maybe it was my ISP or my internet connection.
1.The DC was not at my end. It was their end û Without going on about how I am so sure all I will say is that my job is in IT. I have been doing this job for 10 years and specialise in networks and TCP/IP. I am 100% confident that if the GMÆs can be bothered to investigate the logs they will see that there was an issue. My DC happened at 16:40 Sunday game time. Anyone get this as well? Please comment if you did. 2.At least 10 other users also had the same issue so it is not my fault. Again even if CCPÆs logs donÆt show certain info all they need to do is pull up the logs for that system at that time (which I can provide) and see everyone talking about it, this is proof enough. 3.Straight after the DC my internet was working fine, I could browse the web but not log back into Eve for about 30 secs. This is the best evidence I have that the issue was not mine. Of course I canÆt prove this to CCP but because of this fact I know with 100% certainty that it was an issue their hand and this CAN BE PROVED if they look into it.
ôDonÆt go into low sec if you canÆt accept losing a shipö or ôdonÆt haul your whole savings in one shipö. I have seen saying like this on other topics when someone whinges about losing a ship.
Regardless of what you think the fact remains that the issue was caused by a dc. Yes I accept the fact I took risks flying through low sec in a ship filled with goods but I knew the risks and I was prepared for the consequences. But the fact is that I took all relevant precautions, this is why I didnÆt get killed. I had pirates chasing me but I had stabs on and docked when relevant.
Please remember as well before you comment that although it is only 30 mil (which is nothing to some of you) convert this into time instead. See this as a waste of time rather than money. It would take me 3 weeks to earn this money back at the moment because of my limited skills. How would you more experienced players like to just throw away 3 weeks of your time for nothing?
The bottom line is that it is their fault this happened and I should be re-imbursed. It simply isnÆt fair if they choose not to. What do you reckon?
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Mr Mucker
Gallente Hooride Raiders
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Posted - 2008.11.03 15:59:00 -
[3]
lol,I knew I was setting myself up for this kind of abuse.
Thanks for the constructive criticism Mukiri (about the only one!). Yes it could be anywhere along the path from my router to the CCP servers but they already admitted about a week ago that they had network problems which caused major connection problems. The symptoms here were exactly the same and as I mentioned a lot of other players had the same issues.
Winterblink, it makes me laugh when idiots like you post messages like this Quote: So like, you and 10 other people, but magically NOT the people attacking you were disconnected?
thinking you are being clever and funny. Not everyone gets disconnected you know. Why donÆt you do a bit of research first. The issues I mentioned above that happened last week only seemed to have affected European users, other areas where ok. Do you think I would have been so stupid as to not work this out?? It just shows you stupid you are thinking this.
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Mr Mucker
Gallente Hooride Raiders
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Posted - 2008.11.03 16:10:00 -
[4]
Edited by: Mr Mucker on 03/11/2008 16:12:24 Andrue, I can't be bothered to even entertain you. I knew this would probably happen as well. Someone who knows a bit about IT (you sound like a professional yourself, are you?) would come on and try to find holes in every little aspect of my post just to feed their own ego on how much more they know about networks than me. I knew that even if I wrote chapter and verse about why I came to my conclusions someone would still try to rip it to pieces. I know a lot more than you think and I am only just summerising it all up. Yes there is no way to be certain is what CCP but the evidence does point towards them. Nothing in computer is certain (except a few things). It is mainly just probability based. You have a problem, you know the likely causes of about 10 then from your experience you choose what is most common or likely and investigate that first then move onto the others possibilites. This how you troubleshoot problems. But as we both know to investigate this myself and be 100% sure with evidence isn't going to happen. There is too much involved. As I said i was summarising to be more techincal specific I would give it a 95% chance it is CCP.
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Mr Mucker
Gallente Hooride Raiders
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Posted - 2008.11.03 16:16:00 -
[5]
In all fairness guys if it turns out not to be a CCP issue I will accept this. What this topic is about is whether you agree or disagree with re-imbursement IF it is a CCP side issue the fine I will accept this.
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